ISO 20000-1

iT-Service Management System

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

Key Principles

It clearly defines all the requirements you need to deliver managed IT services of an acceptable quality for your customers. It includes:

Service Management System requirements

Design and transition of new or changed services

Service delivery processes

Relationship processes

Resolution processes

Certification Journey

The initial assessment determines if the mandatory requirements of the standard are being met and if the management system is capable of proceeding to stage 2

This second assessment determines the effectiveness of the system and seeks to confirm that the management system is implemented and operational

At this point in the process we review any corrective action taken to address findings raised at stage 1 & 2. Certification may be recommended

The organisation’s file are reviewed by an independent and impartial panel and the certifxication decision is made

Successful certification is communicated to the client. Certificates are issued

About

BAS is an Independent Assessment Body Amalgamated with Accreditation Agency

Contact

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